What is Decagon AI?
Decagon offers intelligent AI agents for customer support. They solve challenging problems independently. They work across various platforms, including chat and email. The AI learns and improves continuously. It is easy to integrate it with the systems you already have without any further configuration. It delivers a personalized and smooth experience to all customers.
Key Features
- Agent Operating Procedures: Construct, control, and expand AI agents with business sense and process automation
- Multi-Channel Support: Automated multichannel (chat, email, and voice) support
- Real-Time Copilot: Support of the human agents in the process of customer interaction via intelligent routing
- Quality Assurance: Both human and AI conversations can be tracked by automated support and feedback system
- Deep Integrations: In-built integration with CRM, ticketing, and business systems
Pricing Structure
Decagon AI offers usage-based and subscription-based pricing for its conversational AI agents. Costs depend on the number of interactions or queries handled.
- Enterprise Plan: Custom pricing based on ticket volume and feature requirements
- Professional Plan: Mid-tier solution for growing businesses with standard integrations
- Starter Plan: Entry-level automation for small to medium enterprises
Why Choose Decagon AI for Customer Experience
Implementation Areas
The platform also enhances customer care by automatically handling tickets, offering 24/7 chat support, and facilitating seamless pre-sales interactions. It raises multilingual service, addresses troubleshooting challenges, and maximizes the customer journey to the business.
Technical Specifications
It is a cloud-based SaaS app utilizing the latest natural language processing and machine learning technologies, which has been trained on customer dialogues. It provides enterprise-level security, supports multi-channel, is SOC 2 compliant, and includes enterprise support.
Smart Automation for Business Growth
Decagon helps companies save money. Some clients use it to handle over 60,000 support tickets a month. The AI solves 70% of them automatically. This shows faster answers and less work for human teams. Humans can then focus on challenging issues that need personal attention.
Decagon uses the latest AI to improve customer service automation. Even small businesses can now utilize tools that were previously only available to large companies.
